About nationalbookstore.com

Membership and Registration

Shopping and Shipping

Safety of Credit Card Transactions

Returns and Cancellations

Customer Service

Customer Review Rules

Wish List

What is G-Cash

About nationalbookstore.com

1. What is nationalbookstore.com?

Nationalbookstore.com is the online shopping site of National Book Store, Inc.

2. What can I find in nationalbookstore.com?

At nationalbookstore.com, you will find popular and best selling books, school and office supplies, gift items, toys, VCDs and DVDs, and other seasonal items.

3. How come there are shipping restrictions for certain products?

This only applies to imported items (specific book and non-book products) and reprints that National Book Store has the right to sell in the Philippines only. The publishing and manufacturing industries regulate selling of these items.

4. How do I avail of nationalbookstore.com’s services and features?

Just register as a member of nationalbookstore.com. Fill out the Registration Form by clicking on the 'Register' icon on the nationalbookstore.com home page. Membership is absolutely free. This allows nationalbookstore.com to permanently assign a user-name and password to you so you don't have to re-enter your account information on your next visits. However, you don’t necessarily have to register if you want to make a purchase in our website. If you prefer not to register, just click on the “guest user” option and you will be allowed to continue with the ordering process even if you are not a registered user.

Membership and Registration

1. Why should I register as a member of nationalbookstore.com? What are the benefits of being a member?

Your account in nationalbookstore.com is your passport to convenient and secure online shopping, your ticket to future promos and perks. Having an account will entitle you to reap future benefits, get discounts and receive freebies and updates. The personal information you provide when you register will help us cater to your needs and wants and give you a more personalized level of service.

2. How do I register? Is there a registration fee?

Membership is absolutely free of charge. To register and become part of the growing list of nationalbookstore.com Members, click on the 'Register' button on the nationalbookstore.com home page. Carefully fill-out the registration form, as all items with the red asterisk sign (*) are fields that you are required to answer. Once you have completed this, click on 'Submit' button.

Please take time to answer our questionnaire, this will help us serve you better and will allow us to cater to your needs. Click on 'Submit' after filling out the questionnaire. You will be able to view details of your registration. This ends the registration process.

3. What should I do if I forgot password?

If you have forgotten your password, you can retrieve it by sending an e-mail with the following information to customerservice@myayala.com

Full Name:
Birth date:
Complete Address:
E-Mail Address:

We will need the above information for us to verify your identity. We will then reply to you and send your password to the registered e-mail address that you used during your registration.

Shopping and Shipping

1. How can I search for the product that I want to buy?

You can search for the product of your choice in two ways. You can either use the (1) Search tool or you can also use (2) the Product Category List found on the left side of the Nationalbookstore.com Home Page.

To use the Search tool, enter key word/s in the white box provided for, then click on 'Search' button. It will then show you results of your search. Keywords can be any word/s that are in reference to the item you are looking for such as title, ISBN, author, brand name, etc.

To use the Product Category List, position your cursor over the Item Category of your choice. This will allow you to view the items under that category. Please note that there are two types of product view list. The expanded view shows you that list of items with a short description per item. The compact view shows you more items in that category but with limited information per item.

2. How do I make a purchase?

This is the best part, making your online purchase. Here are 5 easy steps:

     1. Browse online and go to the item of your choice. To know more about the product, you can click on the product name or on the image.

     2. If you want to purchase it, click on the 'Buy Now' icon. The item will automatically be added to your shopping cart, where you will be able to view all the items you have picked. Your shopping cart is eternally visible on the upper right hand portion of the page.

     3. Check on the Gift Wrap icon if you wish to have purchased items gift-wrapped.

     4. When you’re done, click on the ‘Check Out’ icon. Provide all Billing and Shipping Information required including your e-mail address and special instructions if you have any. After providing all necessary information, click on 'continue transaction'.

     5. Choose your mode of payment and provide all payment details required. After doing so, you will now be able to view your final shopping list including the shipping charge and the total cost. You will also see your Transaction Number, Final Shipping and Billing Information.

3. How can I delete an item in my cart?

On your shopping cart you can click on 'Remove' to delete the item. You can also change the quantity but make sure you click on 'Apply Changes' to update your shopping list.

4. How can I be assured that my order is being processed?

You shall receive 3 email notices from us.

     1. Order Confirmation – confirms that your order has been received. The message contains your online purchase transaction number, a summary of your orders and the corresponding delivery information.

     2. Approval Confirmation – confirms that your orders have been approved. The message would also contain your online purchase transaction number, the items you ordered and approximate delivery time.

     3. Delivery Confirmation – confirms that your orders have undergone the delivery process. The message contains the items you ordered and approximate delivery time.

If you did not receive any of the confirmation via e-mails, please notify us via email at info@nationalbookstore.com.ph

5. How do I pay? What currency is used?

Payments for purchased items are in Philippine Peso (PhP). International transactions, which get charged in US Dollars or other currencies, vary in currency conversion rates depending on the Issuing Bank or Credit Card Company at the time of settlement. Actual conversion is done by the Issuing Bank, upon settlement and NOT by nationalbookstore.com or myAyala.

6. How will I receive the items I purchased? How long?

Nationalbookstore.com and myAyala's authorized couriers will deliver items to your specified shipping address (refer to 'How do I make a purchase?'). Excluding Sundays and holiday orders will be delivered within the next 2-3 days from the time of APPROVAL for items to be shipped within Metro Manila, and 3-5 days for provincial delivery.

Some items such as large or customized goods may take a longer time to fulfill delivery.

For more detailed information on Shipping, proceed to the Shipping page.

7. Where can the authorized courier deliver?

The courier can deliver to most local, national and international destinations. For more detailed information on shipping destinations proceed to the Shipping page.

If your address is out of coverage area as defined by the courier, you may use any one of National Book Store’s branches as the delivery address. The branch will call you as soon as the package is received from the courier. And you may pick it up at the branch. This option will be given to you during the order confirmation process.

8. How much does shipping cost? How do I pay?

Please refer to the shipping cost tables available in the Shipping Info page.

Upon check out from your shopping cart, you will be asked to provide details of your shipping address. This will be the basis for your shipping cost, which will be added to the total cost of items purchased. Our integrated shopping feature allows you to pay only for one delivery charge when all ordered items would be sent to you in one single delivery address.

9. How do I track my orders?

To track down status of orders, send e-mail inquiry to customerservice@myayalacom. Please indicate your transaction or order reference number, for cross-reference purposes.

Safety of Credit Card Transactions

1. Is it safe to pay through credit card at nationalbookstore.com?

Nationalbookstore.com uses Secure Socket Layer (SSL) encryption following the best practices for e-commerce. For your login process Nationalbookstore.com is using SSL 40-bit, while at all other transaction pages we use the SSL 128-bit (the encryption standard for banks), which is particularly very secure as it is the encryption used for financial institutions.

All information is encrypted in our server and as it is sent it can't be hacked or intercepted. To know if your transaction is secure locate the locked padlock icon or the blue key icon (depending on the browser that you are using).

2. When do I get charged for my purchase?

Upon receipt of the Delivery Confirmation email advising that your order had already been delivered. The pre-approval to charge your credit card will now be converted to an actual charge. Please note that the entry to your monthly credit card billing statement will read as "myAyala.com E-Store".

3. Are items in nationalbookstore.com more expensive than in the real store?

Products offered at Nationalbookstore.com are offered at the actual store’s cost price. A delivery charge will be added to the total cost of items purchased.

Returns and Cancellations

1. What do I do if I want to return an item?

Please notify us via email at bookfinder@nationalbookstore.com.ph within seven (7) from receipt of the item. We shall investigate on the matter and advise you of return instructions. For more information on return policies, please refer to our Returns page.

2. When can I cancel an order?

You can cancel an order before approval by the credit card company.

When you receive your Approval Confirmation e-mail advising the Transaction Approval, this signifies that the Credit Card Company and your Bank have accepted and approved your Credit Card transaction.

At this point, you are no longer allowed to cancel your order in the same manner that a credit card has already been swiped during a physical card transaction. For more information on these policies, please refer to our Order Cancellation page.

Customer Service

1. Who do I contact for help?

For general comments – positive and negative, suggestions, and questions, please contact us at info@nationalbookstore.com.ph

For all inquiries relating to your purchase, always state your Transaction Number for reference purposes.

Customer Review Rules

Share your own reviews for books.

Before you get started, please read these simple rules to make sure your reviews are posted.

Wish List

1. What is a wish list?

The Wish List is a virtual shopping list for NBS registered members. If you are not yet a registered member, you may register at http://www.nationalbookstore.com/members/register.asp. It is a place where you can save items for future purchase so you don't have to search for them again later. You use your Wish List to save products you reorder frequently. Also, you may use it to send gift ideas to friends and family.

2. How do I add products to my Wish List?

To add an item to the Wish List, just click the "Add to Wish List" bUtton, and the item will automatically be added to the your Wish List.

3. How do I delete products in my Wish List?

To delete an item from the Wish List, simply click the "Delete from Wish List" button.

4. How do I view my Wish List?

After logging in, click the "View Wish List" button, found on the upper left corner of the page, below the welcome note.

5. Can other people view my Wish List?

Yes, but only if you choose to make it viewable by the public. You have the option to make your Wish List private or public.

6. What is a private Wish List?

Private Wish Lists can only be viewed by the member when he/she is logged in to the NBS website. This is also ideal when you are listing items to give to family and friends.

7. What is a public Wish List?

Public Wish Lists can be viewed by anyone searching for the name of the member. In this case, anyone can purchase for the member, any item in his/her Wish List. Your family and friend's won't have to second-guess what to give you because they will see exactly what you want.

8. How can I search for someone else's wish list?

Use the search button on the upper right hand corner of the page, select "wish list", and type the first name. The search result would appear of the name you typed including the respective email address. The email address will help you identify the wish list you are looking for, so make sure you know your friend's email address.

9. Can I use the Wish List if I don't have an account?

No, you have to be registered. If you are not yet a registered member, you may register at http://www.nationalbookstore.com/members/register.asp.

10. I am ready to buy an item in my Wish List. What should I do?

From your Wish List, select the items that you wish to purchase by clicking on the "Buy Now" button. These items will then be added to your shopping cart.

11. But I can still see them in my Wish List. How can I delete them?

An item will automatically be deleted from the wish list only if the item has been ordered and the order has been "approved" and delivered. However, if someone else has bought an item in your wish list for you, you would have to delete the item manually from your list. Just click the "delete from wish list" button.

12. How many items can I add to my Wish List?

There are no limit as to how many items your Wish List can hold.

13. Are there any items that cannot be added to the Wish List?

All items found in the NBS website can be added to the Wish List.

Globe G-Cash FAQs

What is G-Cash?
G-Cash is a service that turns your cell phone into an electronic wallet -- and it's a first from Globe!
With G-Cash, Prepaid and Postpaid Globe and Touch Mobile subscribers can easily and conveniently do the following just by texting.

• send G-Cash both here and from abroad
• receive G-Cash and exchange it for cash (you may exchange G-cash for cash at any Globe Business Center or you may go to any G-Cash outlet authorized to do cash-out
• make payments

It's fast, secure, and reliable -- all made possible by the banking institutions and money transfer services you've come to trust over the years.
Non-subscribers can also send cash electronically to Globe and Touch Mobile subscribers through authorized G-Cash cash-in outlets.

Can I use Globe G-Cash even if I'm not a Globe subscriber?

This service is only available to Globe and Touch Mobile subscribers. However, a Globe or TM phone may be used to pay several bills regardless of the account holder so long as the correct information is provided.

How do I start using Globe G-Cash in the National Book Store website?

To start using Globe G-Cash, simply follow the following steps:

• First, you must be a registered Globe G-Cash subscriber.
• Second, you must have sufficient Globe G-Cash in your wallet.
• Browse through the product selection in the National Book Store website and choose the products that you want to purchase.
• Add the products to your shopping cart and then click on the checkout button.
• Fill out the shipping and billing information.
• Select G-Cash as your payment option on the drop down menu.
• Enter the mobile number you will use (follow the 09XXyyyyyyy format)
• Wait for text funding confirmation within 2 to 3 days. Reply to this text with your MPIN. No response after 5 minutes cancels the transaction.

How can I confirm payment if I forgot my reference number/there was no confirmation text received?

You will receive an email notification once your order has been processed and approved.