Frequently Asked Questions

 Delivery and Returns Policies

1. Orders are processed daily from Monday to Friday. Orders received by 3:00 pm (Manila time) are processed on the same day while orders received after 3:00 pm are processed on the next business day.

2. Products sold at customersupport@nationalbookstore.com.ph are normally available for courier pickup and consolidation within twenty-four (24) hours after the order has been processed and approved.

3. If an order will not be available within 72 hours or is out-of-stock, the customer will be notified via email and will be advised if and when the item will become available or if National Book Store has discontinued selling the item for whatever reason.

4. The customer has the option to put the order on “pending status” and wait for the items to become available or offer special order or have the order cancelled and the customer will not be charged for the order.

5. If the order is approved, the customer will be notified via email at the email address provided when the order was placed online.

6. Stock availability of listed items is not guaranteed.

7. For inquiries about the status of an order, send an email to customersupport@nationalbookstore.com.ph

  Shipping

1. Approved orders are shipped through National Book Store’s partner courier, Xend Express. Xend Express reserves the right to refuse to ship items that are restricted from carriage air transport regulations or the regulations of its air carrier partners.

2. Orders are normally dispatched on the next business day following the day the order was confirmed to the customer. Orders for delivery within Metro Manila will be delivered within 2 to 3 days from the process date of the order. Orders to be delivered to a provincial destination within the Philippine will take 3 to 5 days from the process date to be delivered. For international deliveries, standard delivery schedules apply.

3. Please note of shipping restrictions indicated per product. Certain imported items may only be shipped within the Philippines. Should an order with shipping restrictions be placed, National Book Store has a right to cancel the order and an email will be sent to inform you of the status of your order.

4. National Book Store does not assume responsibility for and shall not be liable for any damages, whether direct, incidental, special or consequential, arising from the handling and delivery of order goods by the authorized couriers. However, National Book Store shall properly coordinate with its authorized courier who is responsible for the shipment, to properly compensate the customer.

Shipping Rates (Xend Express)

                                                                   Metro Manila Shipping Charges

                                                                      Provincial Shipping Charges

International Shipping Charges (Express Mail – 3 to 7 days)

*Transit times to these countries may take longer than specified transit time.

   Pricing

1. Prices of products in the website are subject to change without prior notice.

2. The price may change from the time you put the item in your shopping cart to the time you check out. For example, discounts are applicable depending on the duration of a promotion and the item’s availability. Changes may also be due to the fact that actual store prices change as a consequence of supplier price changes or due to current market situations.

3. The customer will be duly notified via email regarding the new price of the item purchased, and the customer has the option to push through with the order (under the current/new price), or cancel the order with no charge at all.

4. We will charge your credit card only upon confirmation of the order.

    Returns

1. If you would like to return an item purchased in this site due to product defect, National Book Store shall facilitate a replacement. Shipping and handling charges, however, are non-refundable.

2. Please advise us within seven (7) days from receipt of the item, of your intent to return an item, including the corresponding reason or actual product defect. You may send us the advice via email at nbsonline@nationalbookstore.com.ph. A notice of replacement shall be issued to the customer once request is approved.

3. Replacement terms:

  a. Within the Philippines – Replacement shall be done in a National Book Store branch based on the proximity to the customer’s address. Replacement of item/s from customer’s who do not live nearby a National Book Store branch will be dealt with on a case to case basis.

   b. Outside the Philippines – Replacement shall be sent to the customer’s address. A notice of replacement shall be issued to the customer. Product and shipment details will be discussed with customer directly.

    Order Cancellation

1. You can cancel your order provided that the order has not undergone our shipping process.

2. Please send an email to customersupport@nationalbookstore.com.ph.